Software Policy

Software Principles: User Rights and Responsibilities

To create a great software product, the customer experience must be the focus. While providing comprehensive personal computing driver solutions over the last 7+ years, Greek Squad LLC has made it a primary goal to put our customers and their PC needs first. Whether it’s helping every registered customer install their first driver absolutely free, our easy-to-use Refund Policy, or our top-tier customer support, our goal is to help users maintain their computer device drivers in good working order easily and safely.

Greek Squad LLC provides quick, easy, and safe access to all of the latest drivers for the user’s Windows PC—saving customers time and minimizing the possibility of installing the wrong Windows driver, which could cause a system crash. All drivers offered by Greek Squad LLC are available free of charge from the respective manufacturer’s websites. Full Greek Squad LLC registration requires a subscription fee, enabling customers to use the tool in a fully unlocked mode and keeping the system updated regularly, as well as monitoring for specific plug-and-play events where a driver may be needed.

Below you will find our outline regarding what we deem as our core Software Principles. If you have questions on anything below or would like to contact us, please email support@greeksquadusa.com or helpgreeksquad@gmail.com.

Transparent Installation & Disclosures

When installing Greek Squad LLC, the message is clear, and the user has complete control of the installation process. We do not force any user to download the software nor do we automatically download without the user’s permission. We do not bundle any third-party software without the user’s knowledge or permission.

While we provide drivers for almost all major manufacturers, we do not imply direct affiliation with these companies, and users may obtain drivers free from their respective support websites. Greek Squad LLC makes it easy for users that want to save time and guesswork in finding the right driver for their PC devices. Having the correct drivers may help improve performance and usability; however, there is no guarantee every machine will see the same results. Performance depends on internet speed, system configuration (RAM, storage, CPU), startup programs, concurrent apps, visual effects, disk fragmentation, and more.

Simple Removal of Software

We make uninstalling our software easy and simple for any user and follow standard uninstall best practices. There are no effects on the user’s machine when uninstalling our software. Uninstallation options are located in the Windows Start Menu as well as in the Programs area of the Control Panel. We charge no fees for uninstalling, and there are no hoops a user has to jump through. Our full uninstall instructions are provided online as well.

Links:

• Uninstall Instructions

Clear Software Behavior

When downloading Greek Squad LLC, the clear expectation is a tool to identify out-of-date or missing drivers for Windows computers and help fix those issues quickly and easily upon registration.

• Greek Squad LLC does not download or install additional third-party software.
• Greek Squad LLC does not make system settings changes without express user consent.
• Driver scan results aim to show only valid, relevant issues—never inflated numbers that confuse or scare users.
• Greek Squad LLC affects the machine only by providing tools to update and maintain drivers and optimize the system.
• All fully licensed users are offered a complimentary first driver update walkthrough with a Greek Squad LLC representative, free of charge.

Data Collection (Snooping)

Greek Squad LLC does not collect or transmit any personally identifiable information from the user’s PC. Data collection and transmission consist only of hardware and software-related information to correctly identify necessary driver updates.

Why we collect device hardware and software inventory information

We collect device inventory data to deliver driver and device-associated recommendations, download access, and installation automation. This data enables accurate matching of updates for each system. We retain this information to continuously improve our matching intelligence based on aggregated and normalized data across systems.

View the Privacy Policy in its entirety here: Privacy Policy

We Keep Good Company

Greek Squad LLC takes pride in being open and transparent with our users and partners. We build long-lasting relationships with partners that share our values of putting users first and providing top-tier products and services.

• AppEsteem Certified: Greek Squad LLC achieved AppEsteem certification after meeting comprehensive, consumer-protection-oriented guidelines.

Licensing & Usage

• All software provided by Greek Squad LLC is subject to licensing terms. Users must comply with the applicable license agreements.
• Unauthorized copying, distribution, or modification of our software is strictly prohibited.
• Software licenses may be perpetual, subscription-based, or one-time purchases, depending on the product.

Updates & Maintenance

• Greek Squad LLC periodically releases software updates to improve functionality, security, and user experience.
• Users are encouraged to keep software updated for optimal performance and protection.
• Some updates may require an active subscription or maintenance plan.

Privacy & Data Protection

• We prioritize user privacy and data security and adhere to GDPR, CCPA, and other relevant regulations.
• Personal data collected via our software is used solely for functionality, analytics, and customer support, as outlined in our Privacy Policy.
• Users can manage data preferences and request deletion of their information where legally applicable.

Our Services (Driver Support)

• Manual Driver Updates: Technicians assist in locating and installing the latest printer drivers from official manufacturer websites, ensuring compatibility and security.
• Windows Update Configuration: Configure system settings to include driver updates within Windows Update for automatic installations.
• Trusted Sources Only: While third-party tools exist, Greek Squad LLC typically recommends manual updates or trusted sources to avoid issues from unreliable software.

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Scope & Definitions

This Software Policy applies to Greek Squad LLC desktop utilities and related support tooling (the “Software”). “User” refers to the license holder or authorized end‑user. “Device” refers to the computer on which the Software is installed.

Installation & Uninstallation Behavior

• Transparent Installers: No silent installs. Admin consent is required where applicable.
• No Bundling Without Consent: We do not bundle third‑party software without clear disclosure and opt‑in.
• Simple Removal: The Software can be uninstalled at any time via OS controls. See Uninstall Instructions.
• No Persistence Tricks: The Software does not re‑install itself or block removal.

Data Collection & Privacy

We collect only the minimum data needed to operate and improve our services, such as device hardware profile and OS version to match drivers. No sensitive personal data is required to use the Software.

• Telemetry: Limited to product performance and error diagnostics.
• No Selling of Data: We do not sell personal information.
• Your Rights: Users can request access, correction, or deletion consistent with applicable law.

Details: Privacy Policy

Updates & Maintenance

• Security & Reliability: Updates may include security patches, bug fixes, and compatibility changes.
• User Control: Where supported by the OS, users can defer or disable automatic updates.
• Change Notices: Material changes appear in release notes or within the app.

Licensing & Acceptable Use

• License Type: Non‑exclusive, non‑transferable, revocable license for use on supported devices.
• Prohibited: Reverse engineering, unauthorized redistribution, tampering, or use to violate law.
• Backups: Users may create a reasonable number of backups for recovery purposes.

Full terms: EULA

Support & Service Levels

• Availability: Support is generally available 24/7 for printer and driver cases.
• Response: Typical response within 15–30 minutes during business hours; urgent printer outages prioritized.
• Channels: Phone +1-888-401-3698 and Others form.

Security & Compliance

• Least Privilege: The Software requests only necessary permissions.
• Secure Delivery: Installers are served over TLS from trusted endpoints.
• Malware Practices: No spyware/adware; no hidden crypto‑mining; no credential harvesting.