1. Overview
We strive for 100% satisfaction. If we are unable to resolve your issue or the service does not meet expectations, you may be eligible for a refund subject to the terms below.
2. Eligibility
- Service was purchased directly from Greek Squad USA.
- Refund requested within 30 days of purchase date.
- Service was not fully delivered, or issue remains unresolved after reasonable best efforts.
- No evidence of abuse, misuse, or violation of our terms of service.
3. Non-Refundable Items
- Successfully completed services (setup resolved, drivers installed, network configured).
- Third-party software, licenses, or subscriptions purchased on your behalf.
- Incidental costs (shipping, bank fees) where applicable.
4. How to Request a Refund
- Email help@greeksquadusa.com with subject “Refund Requestâ€ÂÂ.
- Include order details (name, phone, email, date, service, amount).
- Describe the issue and steps already attempted.
We will review within 2–5 business days and respond with the outcome and next steps.
5. Refund Method & Timeline
- Approved refunds are issued to the original payment method.
- Processing time may vary by bank (typically 5–10 business days).
- We’ll notify you once the refund has been processed.
6. Contact
Questions? Contact us at help@greeksquadusa.com or call +1 (888) 401-3698.
7. Scope & Definitions
- Services: Tech support, printer setup, driver installation, WiFi configuration, troubleshooting.
- One-time Service: A single support engagement or fixed deliverable.
- Subscription: Recurring monthly plan providing ongoing support benefits.
8. Cancellations
- Before service starts: Full refund upon request.
- In progress: Partial refund may apply based on work completed and time spent.
- Completed: Non-refundable unless covered by our satisfaction guarantee.
9. Partial Refunds
When a partial refund is appropriate, we consider:
- Percentage of work completed.
- Third-party costs incurred (software/licenses).
- Evidence of persistent unresolved issues after best efforts.
10. Subscriptions
- Cancel anytime: Subscriptions can be cancelled at any time from the next billing cycle.
- Prorated refunds: Not offered for unused time within an active billing cycle.
- Renewals: Reminder emails may be sent prior to renewal (where applicable).
11. Chargebacks
If you initiate a chargeback while a refund request is under review, processing may be delayed. We ask that you contact us first to resolve any disputes quickly.
12. Documentation
We may request logs, screenshots, or brief call notes to verify unresolved issues. This helps us validate eligibility and improve support quality.
13. Examples
- Refundable: Driver installation purchased, but the printer still fails to print after multiple sessions.
- Partial: WiFi setup halfway completed when customer cancels.
- Non-refundable: Full setup completed and confirmed working; subsequent unrelated issues appear weeks later.
14. Policy Updates
This refund policy may be updated periodically. The latest version is always available on this page.
Effective date: November 21, 2025