Refund Policy

Greek Squad LLC strives for 100% customer satisfaction. This Refund Policy outlines the conditions under which a refund may be provided for our remote IT support services and software subscriptions.

1. One-Time Service Refunds

For one-time support services (e.g., a single printer fix or software setup), you are eligible for a full refund if:

• Our technician was unable to resolve the primary issue you requested assistance for.
• You contact us within seven (7) days of the service date to report the failure.
• You cooperate with our technician for one final attempt to resolve the issue within a reasonable timeframe.

If the issue is resolved and then reoccurs after the 7-day period due to external factors (e.g., new malware, new user error), the service is considered successfully delivered and is not refundable.

2. Subscription/Plan Refunds (Monthly/Annual)

2.1. Initial Purchase (First 30 Days)

If you purchase a monthly or annual support plan and your primary technical issue is **not resolved** within the first 30 days of the subscription term, you are entitled to a full refund of the subscription fee.

2.2. Cancellation and Partial Refunds

Subscriptions may be canceled at any time. However, refunds for used time are generally not offered.

• **Monthly Plans:** Are non-refundable after the first 30 days. Your service will continue until the end of the paid billing cycle.
• **Annual Plans:** If canceled after the initial 30 days, we may offer a pro-rated refund based on the number of **full, unused months** remaining, minus the discount received for purchasing the annual plan.

3. Non-Refundable Services and Items

The following items and services are **NOT** eligible for a refund under any circumstances:

1. Services successfully delivered and acknowledged by the customer.
2. Fees paid for third-party software, hardware, or components recommended or purchased during the service.
3. Any services or products offered under a "No-Fix, No-Fee" policy where the fix was successfully applied.
4. Loss of data, as the End-User is solely responsible for data backup (as per the EULA).

4. Process for Requesting a Refund

To request a refund, you must contact our Billing Department directly using the contact information below. All refund requests are subject to review and approval by Greek Squad LLC management. We aim to process approved refunds within 10-14 business days.

5. Contact Information