Our Story: Built on Trust & Expertise
Discover the passion and principles that drive us to be your trusted IT partner.
Happy Customers
Support Available
Success Rate
Years of Experience
Our Story
Greek Squad LLC was founded in 2020 in Lansing, Michigan, with a simple yet powerful vision: to bridge the gap between complex technology and everyday users. Our founders, experienced IT professionals, recognized that many people and small businesses were struggling with technology issues that seemed insurmountable but were actually quite solvable with the right expertise and approach.
What started as a local computer repair service quickly evolved into a comprehensive IT support company serving customers across the United States and Canada. We saw the potential of remote support technology early on and invested heavily in building secure, reliable systems that could deliver professional IT assistance anywhere, anytime.
Today, Greek Squad stands as a trusted partner to thousands of individuals, small businesses, and organizations who rely on us to keep their technology running smoothly. Our growth has been driven not by aggressive marketing, but by word-of-mouth recommendations from satisfied customers who appreciate our honest, straightforward approach to IT support.
Our Mission
To provide accessible, reliable, and straightforward IT support that empowers individuals and businesses to leverage technology confidently. We believe technology should enhance your life and productivity, not create stress and frustration.
Every interaction with our team is guided by our commitment to clear communication, honest recommendations, and solutions that truly address your needs.
Our Vision
To be the most trusted IT support partner in North America, known for our expertise, reliability, and genuine care for our customers' success. We envision a world where technology barriers don't limit anyone's potential.
We're building a future where quality IT support is accessible to everyone, regardless of their technical background or business size.
Meet Our Expert Team
Certified IT Professionals
Our team consists of highly skilled IT professionals with extensive certifications from major technology companies. Each technician brings years of real-world experience and specialized knowledge in their areas of expertise.
Windows, Office, Azure
Hardware & Software
Networking & Security
All Major Brands
Average Team Experience: 8+ Years
Continuous training and certification updates
Our Core Values
Security First
We prioritize your privacy and data security in every interaction. All remote sessions are encrypted and we follow strict security protocols including GDPR and CCPA compliance.
Lightning Response
Technology issues can't wait. Our team maintains sub-2-minute response times during business hours and 24/7 emergency support availability across all time zones.
Customer-Centric
Your satisfaction drives everything we do. We don't just fix problems - we educate, prevent future issues, and ensure you're completely comfortable with your technology.
What Sets Us Apart
24/7 Emergency Support
Critical system failures don't wait for business hours. Our emergency support team is available around the clock to handle urgent issues that could impact your productivity or business operations.
Secure Remote Access
Our proprietary remote support platform uses military-grade encryption to ensure your data remains secure during support sessions. We never store personal information or access files without explicit permission.
Continuous Training
Technology evolves rapidly, and so do we. Our team undergoes monthly training sessions and maintains current certifications to stay ahead of the latest developments in IT support and security.
Advanced Diagnostic Tools
We use cutting-edge diagnostic software and hardware testing tools to quickly identify and resolve issues. Our comprehensive toolkit allows us to handle everything from simple software glitches to complex hardware failures.
Satisfaction Guarantee
We stand behind our work with a 30-day satisfaction guarantee. If you're not completely satisfied with our service, we'll make it right or provide a full refund. Your success is our success.
Dedicated Account Management
Business customers receive dedicated account managers who understand their specific needs and technology environment, ensuring consistent, personalized support across all interactions.
Technology Partnerships
We maintain strategic partnerships with leading technology companies to ensure we can provide the most current and effective solutions for our customers.
Authorized Service Provider
Certified Support Partner
Technical Support Partner
Authorized Technician
What Our Customers Say
"Greek Squad saved my business when our entire network went down. They had us back up and running in under an hour with a permanent solution. Outstanding service!"
Michael Chen
Small Business Owner, Toronto
"I've been using Greek Squad for 3 years now. Their technicians are knowledgeable, patient, and always explain things in terms I can understand. Highly recommended!"
Sarah Rodriguez
Freelance Designer, Phoenix
"The 24/7 support is a game-changer. When my printer failed during a critical deadline, Greek Squad had it working again within 20 minutes. Exceptional service!"
Jennifer Walsh
Marketing Manager, Vancouver
The Greek Squad Promise
We promise to treat your technology problems as our own. We will provide clear, honest advice and work tirelessly to find the best solution for you. Your peace of mind is our top priority, and we won't rest until your systems are running smoothly and securely.
Contact Us Today