About Greek Squad

Your Trusted IT Partner Since 2020

Greek Squad LLC is a professional IT support and service provider specializing in printer, computer, and software assistance. We deliver 24/7 expert remote support to individuals, small businesses, and enterprises across the U.S. and Canada.

GS

24/7

Support Available

10,000+

Issues Resolved

100%

Customer Satisfaction

4+ Years

In Business

Our Story

Founded in 2020

Lansing, Michigan

Greek Squad LLC was established with a mission to provide reliable, secure, and fast IT support to customers across North America. Starting with a focus on printer support, we quickly expanded our services.

Expansion Across U.S. & Canada

2021-2022

We expanded our remote support capabilities to serve customers throughout the United States and Canada, building a team of certified technicians and establishing 24/7 support operations.

Comprehensive IT Services

2023-Present

Today, we offer complete IT support including printer troubleshooting, computer diagnostics, network security, cloud services, and enterprise solutions with industry-leading response times.

What We Do

πŸ–¨οΈ Printer Support

Installation & Setup Driver Updates Wireless Configuration Error Resolution Optimization Network Printing Mobile Printing Scanner Setup

πŸ’» IT Support

Computer Diagnostics Network Troubleshooting Cloud Services Security Solutions Data Protection Software Installation System Optimization Virus Removal

πŸ”§ Remote Assistance

Secure Connections Real-time Support Step-by-step Guidance Expert Technicians Fast Resolution Screen Sharing File Transfer Training Sessions

Technology Expertise

πŸ–¨οΈ Printer Brands

πŸ”΅ HP (LaserJet, OfficeJet, DeskJet, ENVY)
πŸ”΄ Canon (PIXMA, imageCLASS, MAXIFY)
🟒 Epson (EcoTank, WorkForce, Expression)
🟠 Brother (HL, DCP, MFC Series)

πŸ’» Operating Systems

πŸͺŸ Windows 7, 8, 10, 11
🍎 macOS Big Sur, Monterey, Ventura, Sonoma
πŸ’» ChromeOS All versions

Our Team & Certifications

πŸŽ“ Certified Technicians

Industry-Leading Expertise

Our team holds certifications from major technology companies including Microsoft, HP, Canon, Epson, and Brother. We maintain ongoing training to stay current with the latest technology trends and solutions.

Microsoft Certified CompTIA A+ Network+

πŸ‘₯ Support Team Structure

Specialized Departments

Our support team is organized into specialized departments: Printer Support, Network Services, Security Solutions, and Enterprise Support. Each department has dedicated specialists with deep expertise in their respective areas.

Average Response Time: Under 2 minutes

πŸ”’ Security & Compliance

Data Protection Standards

We maintain strict security protocols and compliance standards. All remote sessions are encrypted, and we follow GDPR and CCPA guidelines for data protection. Our team undergoes regular security training and background checks.

πŸ”’ SSL Encrypted πŸ›‘οΈ GDPR Compliant

Service Guarantees

⚑ Response Time Guarantee

We guarantee response within 2 minutes during business hours and within 15 minutes for emergency support. If we don't meet this commitment, your first hour of service is free.

βœ… 99.9% Response Time Achievement

🎯 Resolution Guarantee

We're committed to resolving your issue. If we can't fix your problem remotely, we'll provide detailed next steps and connect you with local certified partners at no additional cost.

πŸ“Š 95% First-Call Resolution Rate

πŸ’° Satisfaction Guarantee

Your satisfaction is our priority. If you're not completely satisfied with our service, we offer a full refund within 30 days of service completion.

πŸ”„ Follow-up Support

We provide 7-day follow-up support for all resolved issues at no additional charge. Our team will check in to ensure everything is working perfectly.

Our Core Values

πŸ”’ Security First

We prioritize your privacy and data security in every interaction. All remote sessions are encrypted and we follow strict security protocols including GDPR and CCPA compliance.

πŸ›‘οΈ Bank-Level Security Standards

⚑ Lightning Response

Technology issues can't wait. Our team maintains sub-2-minute response times during business hours and 24/7 emergency support availability across all time zones.

⚑ Average Response: 1.3 minutes

🎯 Customer-Centric Approach

Your satisfaction drives everything we do. We don't just fix problems - we educate, prevent future issues, and ensure you're completely comfortable with your technology.

⭐ 4.9/5 Customer Satisfaction Rating
πŸ“Š

πŸ”§ Technical Excellence

Our certified technicians maintain expertise across all major brands and platforms. We invest heavily in continuous training and cutting-edge diagnostic tools.

πŸ† Industry-Leading Certification Standards
🌐 Network Design & Implementation Services

Why Choose Greek Squad?

πŸ† Proven Track Record

10,000+ Successful Resolutions

Since 2020, we've successfully resolved over 10,000 technical issues for customers across North America. Our expertise spans from simple printer setup to complex enterprise network configurations.

98%
Success Rate
1.3min
Avg Response
4.9β˜…
Customer Rating

🌐 Remote Technology Leaders

Advanced Remote Support Platform

We utilize state-of-the-art remote support technology including secure screen sharing, file transfer capabilities, and real-time diagnostic tools. Our platform works seamlessly across all operating systems and devices.

πŸ”§ Advanced Diagnostic Tools & Real-time Monitoring

πŸ’Ό Enterprise Solutions

Scalable Business Support

Beyond individual support, we provide comprehensive IT solutions for businesses including network design, security implementation, cloud migration, and ongoing managed services for companies of all sizes.

🏒 SMB Solutions 🌐 Cloud Migration πŸ” Security Audits

Contact Greek Squad

Get in Touch

Ready to experience reliable IT support? Contact us today and discover why thousands of customers trust Greek Squad for their technology needs.

πŸ“ž

Phone Support

+1 (888) 401-3698

Available 24/7 for emergencies
πŸ“§

Email Support

help@greeksquadusa.com

Response within 1 hour
πŸ“

Headquarters

405 W. Greenlawn Ave. #G11
Lansing, MI 48910, USA

Remote support nationwide

Service Coverage

πŸ• Business Hours: Mon-Fri 8AM-10PM EST

πŸŒ™ After Hours: Emergency support available

πŸ“± Remote Access: All platforms supported

πŸ”§ On-site Partners: Available when needed

Service Areas

πŸ‡ΊπŸ‡Έ United States (All 50 States)
πŸ‡¨πŸ‡¦ Canada (All Provinces)

🚨 Emergency Support: Available 24/7

Critical printer/computer issues resolved immediately